Subscription Terms & Conditions

NEXGEN AGELESS
Anti-Wrinkle Subscription Terms & Conditions

Version: 2.0 — Legal Review Draft
Effective date: 8 October 2026
Provider: Nexgen Clinic Ltd
Trading name: NEXGEN Clinic
Website: https://nexgen.clinic
Email: info@nexgen.clinic
Business address: 2a Thoday st cb13as Cambridge United Kingdom

These Terms & Conditions govern the NEXGEN AGELESS anti-wrinkle subscription (“Subscription”) provided by NEXGEN Clinic (“NEXGEN”, “we”, “us”).

Please read these terms before subscribing. They explain the fees, included treatments, appointment arrangements, cancellation rights and other membership benefits.

1. About the Subscription

1.1. NEXGEN AGELESS is a recurring monthly subscription designed to provide structured anti-wrinkle maintenance and exclusive member benefits.

1.2. Active subscribers are eligible for:

• Up to three included anti-wrinkle treatment appointments during each 12-month subscription period.
• Up to three eligible standard facial treatment areas per included appointment.
• A 10% discount on standard-priced individual NEXGEN treatments.
• One complimentary NEXGEN birthday gift each subscription year.
• Complimentary clinically indicated treatment reviews.

1.3. Included treatment appointments must be separated by at least 16 weeks, measured from the date treatment was actually administered.

1.4. All treatments are subject to individual consultation, prescribing requirements, informed consent and clinical suitability.

1.5. Subscription payments do not guarantee treatment where it would be clinically inappropriate.

2. Subscription Fees

2.1. The Subscription costs £45 per month, plus a £99 one-time joining fee.

2.2. The first payment is £144, comprising the joining fee and the first monthly payment.

2.3. Subsequent payments of £45 are collected automatically each month through our authorised payment provider.

2.4. There is no minimum contractual subscription period.

2.5. The £99 joining fee is payable once during each continuous Subscription. Members who cancel and subsequently rejoin must pay a new £99 joining fee.

2.6. The joining fee is a charge for enrolment and access to the Subscription programme. It is not a deposit against a particular injection appointment.

2.7. The joining fee and monthly payments remain subject to applicable statutory cancellation and refund rights.

2.8. Payments are made for the Subscription and its available benefits, rather than for a guaranteed injection every month.

2.9. No additional recurring fees will be introduced without appropriate notice and agreement where required.

3. Included Treatments and Annual Entitlement

3.1. Each active subscriber may receive a maximum of three included anti-wrinkle treatment appointments during each 12-month subscription period.

3.2. The 12-month period begins on the Subscription commencement date and renews on each anniversary while the Subscription remains active.

3.3. Each included treatment may cover up to three eligible standard facial areas, subject to clinical assessment.

3.4. At least 16 weeks must pass between included treatment appointments.

3.5. The interval is calculated from the date the previous treatment was administered, not from the date an appointment was originally scheduled.

3.6. Members may arrange appointments later than the minimum interval, subject to availability and clinical suitability.

3.7. Included treatments cannot be combined or brought forward to compensate for missed or delayed appointments.

3.8. Unused treatment entitlements ordinarily expire at the end of the applicable 12-month subscription period and do not automatically roll over.

3.9. If the Subscription ends before the annual anniversary, unused treatment entitlements ordinarily end on the effective cancellation date.

3.10. The expiry provisions do not limit statutory rights or remedies where NEXGEN has failed to provide a reasonable opportunity to receive an eligible contracted treatment.

3.11. NEXGEN will make reasonable appointment availability accessible to subscribers. Members are responsible for booking and attending their appointments.

3.12. Treatment entitlement is conditional on the Subscription being active, the relevant fees being paid and treatment remaining clinically appropriate.

4. Eligible Treatment Areas and Dosage

4.1. Eligible standard facial areas may include:

• Forehead lines.
• Frown lines.
• Crow's feet.
• Bunny lines.
• Chin.
• Gummy smile.
• Lip flip.
• Brow lift.
• Downturned mouth.

4.2. The areas available to an individual subscriber will be determined by clinical assessment and prescribing requirements.

4.3. Higher-dose or specialist indications are not included in the standard Subscription, including:

• Masseter or jaw slimming.
• Neck or Nefertiti treatment.
• Trapezius treatment.
• Hyperhidrosis.
• Migraine treatment.
• Other specialist or higher-dose indications.

4.4. Subscription entitlement is based on eligible treatment areas and does not provide unlimited botulinum toxin units.

4.5. Dosage is determined individually by the treating clinician and appropriate prescriber.

4.6. Where a clinically appropriate treatment requires more than the standard dosage included for the selected areas, any additional charge must be disclosed and agreed before treatment.

4.7. Members requiring fewer than three areas or a lower dose are not entitled to a refund for unused product.

4.8. NEXGEN may decline any requested treatment or dose where it is not clinically appropriate.

5. Appointment Booking and Attendance

5.1. Members may book appointments using NEXGEN's authorised booking channels.

5.2. Members are encouraged to schedule their next appointment before leaving the clinic.

5.3. Members must provide at least 24 hours' notice to cancel or rearrange an appointment without a late-cancellation charge.

5.4. Where less than 24 hours' notice is provided, or a member fails to attend, NEXGEN may charge a reasonable rebooking fee.

5.5. The proposed standard rebooking charge is £50, provided that it is proportionate and justified by the circumstances.

5.6. Where an applicable rebooking fee is paid, the member may reschedule the affected included appointment, subject to continuing eligibility and the Subscription remaining active.

5.7. NEXGEN will consider exceptional circumstances, including emergencies and circumstances beyond the member's reasonable control.

5.8. NEXGEN will not automatically deduct the full standalone treatment price or impose an excessive penalty solely because an appointment was missed.

5.9. If NEXGEN cancels an appointment, no cancellation fee will be charged and a reasonable alternative will be offered.

5.10. If NEXGEN cannot reasonably accommodate an eligible appointment before an entitlement expires, an appropriate extension or other remedy will be considered.

6. Subscription Cancellation

6.1. Members may cancel their Subscription at any time by giving 30 days' written notice.

6.2. Cancellation requests may be sent to:

info@nexgen.clinic

6.3. Where an online subscription-management or cancellation facility is available, members may also use that facility.

6.4. The 30-day notice period begins when NEXGEN receives the cancellation request.

6.5. NEXGEN will acknowledge the request and confirm the effective cancellation date.

6.6. The Subscription remains active during the notice period. Monthly payments falling due during that period remain payable, subject to statutory rights.

6.7. Members may continue to use eligible Subscription benefits during the notice period.

6.8. No additional early termination fee applies.

6.9. Payments already made are not automatically refundable solely because a member has chosen not to use available benefits or book eligible appointments.

6.10. Unused treatment entitlements ordinarily expire when the Subscription ends and cannot be exchanged for cash or transferred.

6.11. These provisions do not remove rights to cancellation, refunds, compensation or other remedies required by consumer law, including where NEXGEN has failed to provide contracted services.

6.12. Members who cancel and later rejoin must pay a new £99 joining fee.

6.13. NEXGEN will not impose unnecessary barriers to cancellation and will comply with any additional statutory cancellation requirements that become applicable.

7. Statutory Cooling-Off Rights

7.1. Where a Subscription is purchased online, by telephone or otherwise qualifies as a distance or off-premises contract, the applicable statutory cooling-off rights will apply.

7.2. For qualifying service contracts, the cancellation period is generally 14 days after the contract is entered into.

7.3. Members may request that Subscription services begin during the cooling-off period, including an initial treatment appointment.

7.4. Before services begin during that period, NEXGEN will obtain the required express request and provide the necessary statutory information about cancellation and payment for services already supplied.

7.5. If a member cancels during the statutory cooling-off period after requesting early performance, any amount payable for services already supplied will be determined according to the applicable regulations.

7.6. NEXGEN will not automatically charge the standalone £200 treatment price or retain the entire joining fee merely because treatment has occurred during the cooling-off period.

7.7. Where a statutory refund is due, it will be processed within the applicable legal timeframe.

7.8. The ordinary 30-day notice requirement does not override statutory cooling-off rights.

7.9. NEXGEN will provide the required cancellation information and model cancellation form where applicable.

8. Ten Per Cent Treatment Discount

8.1. Active subscribers receive 10% off NEXGEN's standard published prices for individual treatments.

8.2. The discount cannot be combined with:

• Other promotional offers.
• Flash sales.
• Discount codes.
• Discounted treatment packages.
• Other membership discounts.

8.3. The discount does not apply to the Subscription fee, joining fee, gift cards, retail products or training courses.

8.4. Members may choose whichever single eligible promotion or discount is more beneficial, but discounts cannot be combined.

8.5. The discount is available only while the Subscription remains active and is personal to the subscriber.

8.6. NEXGEN may request verification of active Subscription status before applying the discount.

9. Birthday Gift

9.1. Active subscribers are eligible for one complimentary NEXGEN birthday gift per subscription year.

9.2. The gift is selected by NEXGEN and may vary.

9.3. The gift has no guaranteed cash value and cannot be exchanged for cash.

9.4. NEXGEN will communicate reasonable arrangements for collection or redemption.

9.5. The birthday gift is personal to the subscriber and cannot be transferred.

10. Medical Suitability and Subscription Freezes

10.1. All treatments are subject to consultation, appropriate prescribing, informed consent and clinical suitability.

10.2. NEXGEN may postpone or decline treatment where clinically appropriate.

10.3. Pregnancy, breastfeeding, relevant medical conditions, medications or other contraindications may affect treatment suitability.

10.4. Members who become pregnant or develop a temporary medical contraindication may request a medical Subscription freeze.

10.5. During an approved freeze, recurring payments and new treatment entitlements will be suspended.

10.6. The freeze commencement date, expected duration and arrangements for resuming the Subscription will be confirmed in writing.

10.7. The relevant treatment-entitlement period will be adjusted fairly to account for an approved freeze.

10.8. Members may alternatively request cancellation.

10.9. Where a medical condition prevents the contracted service from being provided, NEXGEN will consider appropriate adjustments, cancellation or refunds as required by the circumstances and applicable law.

11. Treatment Reviews

11.1. Complimentary follow-up reviews are available where clinically indicated following an included treatment.

11.2. A complimentary review does not guarantee additional injectable treatment.

11.3. Any additional treatment must be clinically appropriate and may incur a separately disclosed charge.

11.4. Follow-up arrangements will be determined by the treating clinician.

11.5. NEXGEN does not guarantee specific aesthetic outcomes or duration of results.

12. Failed Payments

12.1. Monthly Subscription fees are collected through the authorised payment provider.

12.2. Members must maintain a valid payment method.

12.3. If payment fails, NEXGEN may notify the member and provide a reasonable opportunity to resolve the issue.

12.4. Access to new Subscription benefits may be temporarily suspended while payment remains outstanding.

12.5. Persistent non-payment may result in termination following reasonable notice.

12.6. NEXGEN will not impose undisclosed late-payment charges.

12.7. Any amounts legitimately owed before termination remain payable, subject to applicable law.

13. Changes to Subscription Terms

13.1. NEXGEN may make reasonable administrative or operational changes to the Subscription.

13.2. Material changes affecting price, treatment entitlements or significant member benefits will be communicated clearly in advance.

13.3. Material adverse changes will not be imposed retrospectively.

13.4. Members may cancel before a material adverse change takes effect without being required to accept the revised terms.

13.5. Any changes will comply with applicable consumer law.

14. Personal Subscription

14.1. The Subscription is for one named individual only.

14.2. Treatment entitlements, discounts and birthday gifts cannot be transferred, shared, sold or exchanged for cash.

14.3. NEXGEN may request reasonable identification to verify Subscription eligibility.

15. Clinical Responsibility and Safety

15.1. Members must disclose relevant medical history, medications, allergies and changes in health before treatment.

15.2. Treatment recommendations and dosage decisions are made according to professional judgement and applicable clinical standards.

15.3. NEXGEN may refuse treatment where it is considered inappropriate or unsafe.

15.4. No specific result or treatment duration is guaranteed.

15.5. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including liability for negligence causing personal injury.

16. Complaints and Refunds

16.1. Complaints, billing queries and refund requests should be sent to:

info@nexgen.clinic

16.2. NEXGEN will review complaints fairly and respond within a reasonable period.

16.3. Refund requests will be considered in light of services provided, benefits made available, the circumstances of cancellation and applicable consumer rights.

16.4. Where NEXGEN fails to provide a contracted service, appropriate remedies will be offered in accordance with the law.

16.5. Nothing in these terms affects rights under the Consumer Rights Act 2015 or other applicable legislation.

17. Privacy and Personal Data

17.1. Personal and medical information will be handled in accordance with NEXGEN's Privacy Policy and applicable UK data protection legislation.

17.2. Clinical information will be processed for appropriate treatment, record-keeping, professional obligations and patient safety.

17.3. Payment information will be handled through authorised payment services.

18. Governing Law

18.1. These Terms & Conditions are governed by the laws of England and Wales.

18.2. Mandatory statutory consumer rights remain unaffected.

Important Subscription Information

Before subscribing, please ensure you understand:

• Initial payment: £144, including £99 joining fee and first £45 monthly payment.
• Ongoing payment: £45 per month.
• Minimum commitment: None.
• Cancellation: 30 days' written notice to info@nexgen.clinic, subject to statutory cancellation rights.
• Included treatments: Maximum three per 12-month subscription period.
• Treatment interval: At least 16 weeks between actual treatments.
• Appointments: 24 hours' cancellation notice required; a reasonable £50 rebooking charge may apply.
• Unused treatments: Ordinarily expire and do not roll over.
• Member discount: 10% off standard-priced individual treatments, excluding other offers and packages.
• Clinical suitability: All treatment remains subject to clinical assessment and prescribing requirements.
• Re-joining: A new £99 joining fee applies.